Privacy Policy

Our approach

We respect your privacy. We use your information to run the PUKHE store, complete your orders, provide support and understand how visitors use our website. This page explains that in simple language.

What information we collect

• Your name, mobile number and account details.
• Your delivery address and the products you order.
• Your chosen payment method, transaction reference and any payment receipt you upload.
• Messages, complaints or feedback you send us.
• Basic visit information, such as the pages and products you view, how you reached our website, your browser and general location.

Why we use your information

• To create and manage your account.
• To keep your cart, process orders and arrange delivery.
• To review payment information and help prevent fraud.
• To answer questions and provide customer support.
• To manage stock, accounts and business records.
• To improve our products, website and advertising.

We do not sell your personal information.

How we use cookies

Cookies are small pieces of information saved in your browser. We use them to keep the website working smoothly and to understand visits.

Analytics and advertising services

We use our own website reports and services from Meta and Google to understand visits, product interest, cart activity, orders and advertising performance.

Meta and Google may receive information about your visit, device, general location and shopping activity. When needed for advertising measurement, some customer details may be sent in a protected form that is not directly readable.

We may use your internet connection to understand your general city or country. We do not request your exact home location through this service.

You can learn more from the Meta Privacy Policy and Google Privacy Policy.

Who we share information with

We only share information when it is needed to operate the store. This may include website hosting, delivery and payment support, order notifications, Meta, Google and general location services. Only authorized people should access order and support details.

We keep account, order, payment and support records for as long as reasonably needed for delivery, customer service, fraud prevention, accounting and legal requirements. Other services may follow their own storage periods.

Your choices

• You can clear or block cookies using your browser settings. Some website features may then work differently.
• You can use the privacy and advertising controls provided by Meta and Google.
• You may contact us to ask about your information, request a correction, or request deletion where applicable.

Security and children

We use reasonable safeguards to protect customer information, but no online service can promise complete security. Children should use the store with help from a parent or guardian.

Contact us

For privacy questions or requests, contact PUKHE by phone or WhatsApp at 01577447236.